日本と海外をつなぐクラウドソーシング

EXL Service Philippines

Lead Assistant Manager - Operations Management and Training and Development

2019/01～

Lead Assistant Manager for Training and Operations Management – Process Specifics – Migrations Project

EXL Service Philippines, Pasay City, Manila September 2012 – Present
 Guardian Life Insurance of America - Training and Certification - Bethlehem, Pennsylvania, US - December 2012
 Managed pilot batch for Noida Site of current program October – January 2014
Working directly with Migrations and Operations team - Off shore site Training - EXL Service India, Sector 144 SE-Z Bldg , Noida, UT, India
 Managing 50 back office processes for Customer Eligibility and Payment Services
 Managing 20 FTEs voice process counterpart
 Managing overall Technical Training and Capability development of the entire process voice and non voice workflows with 9 Trainers and SME/Interns
 Support training and development for 200 FTEs account
 Capabilities in financial management, client management, compliance management, administrative management and overall account and team management