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janisbillybucks
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- Last Login : 2019-09-09
- Member Since : 2019-09-09
Career
Description
EXL Service Philippines
Lead Assistant Manager - Operations Management and Training and Development
2019/01～
Lead Assistant Manager for Training and Operations Management – Process Specifics – Migrations Project
EXL Service Philippines, Pasay City, Manila September 2012 – Present
Guardian Life Insurance of America - Training and Certification - Bethlehem, Pennsylvania, US - December 2012
Managed pilot batch for Noida Site of current program October – January 2014
Working directly with Migrations and Operations team - Off shore site Training - EXL Service India, Sector 144 SE-Z Bldg , Noida, UT, India
Managing 50 back office processes for Customer Eligibility and Payment Services
Managing 20 FTEs voice process counterpart
Managing overall Technical Training and Capability development of the entire process voice and non voice workflows with 9 Trainers and SME/Interns
Support training and development for 200 FTEs account
Capabilities in financial management, client management, compliance management, administrative management and overall account and team management
