日本と海外をつなぐクラウドソーシング

Synchrony Financial

Collections Account Manager

2016/10～ 2019/08

-Assists in overall support across all Collections sites (Compliance, technical, etc)
-Handles query calls and escalated calls
-manages accounts in Arrears and perform eligibility requirements and process if account qualifies for a payment plan or settlement and enroll customers
-creates reports about the team and site performance
-facilitates huddles and coaching sessions

Cognizant

Senior Process Executive

2013/01～ 2014/03

-handles life insurance acconts enrollment and provide excellent customer service
-answer queries and concerns through email and phone calls
-data entry