日本と海外をつなぐクラウドソーシング

Fujitsu Philippines Global Delivery Center

JP/EN Bilingual Service Desk Expert

2018/09～

JP/EN Bilingual Service Desk Expert at Fujitsu Philippines Global Delivery Center for Fujitsu Japan's internal SE system and also external client (Toyota NGP system). Have been leading and managing teams by doing knowledge transfers. With advising colleagues of know-hows and manners in calling and emailing, implementing service desk works as a 1st line agent as well as assisting the Japanese client to further develop their IT systems.

Convergys Philippines Inc

JP/EN Bilingual Customer Service Executive

2018/02～ 2018/09

JP/EN Bilingual Customer Service Executive for Booking.com at Convergys PH SM Megamall.

Destinations Of The World Shared Services Inc

JP/EN Bilingual Customer Service Agent

2016/10～ 2018/01

JP/EN Bilingual Customer Service Agent, Manila Office, Destinations Of The World Shared Services Inc. (head office: Dubai). Operating for the global BtoB travel agency (IT company) with taking charge in Oceania Travel Agencies to book hotels etc in the world in emails (70%) and phones (30%). Dealing in English 90% and in Japanese 10%. Controlling service qualities by showing examples particularly to Japanese clients with sales, IT, DE, accounting, and suppliers, hotels. Got praise as Outstanding Services for my duties from my Australian, Japanese and Korean clients.

Freelancer

2004/01～

After trying to immigrate in Canada, settling into Philippines with SRR Visa, and having been working as a freelance travel agent photographer for Puerto Galera, writer, translator and researcher. While temporarily employed (June－August 2009, June－July 2010) to help abroad living registrations and elections in the Embassy of Japan, Manila. Experienced new business developments in each business area visiting potential customers.

Freelancer

2003/10～ 2003/12

From covering stories and interviewing employers to writing help-wanted articles for the website of RECRUIT Co, Ltd.

FULLWORD Co. Ltd (CHUBU PRINTING Co. Ltd Group)

Creative Director, Ad. Planning and Design Section

1998/01～ 2002/05

Negotiate with clients about how to carry out sales promotion and produce ad. concepts, and write copies taking pictures. Other duties were directing designers to create MO data for prepress, also directing cameramen. I was also in charge of managing the creative staff and nurturing the company's creative qualities.

HAMANAKO LAKESIDE PLAZA, a Resort Hotel

Assistant to the General Manager, Planning/Public Relations/Advertising Section

1995/10～ 1997/03

Plan campaigns for hotel members and local fairs, organise a committee to encourage higher standards of service, and manage to carry out plans. Snapshot of the hotel activities, arrange and attend promotion events with the media.

TOKYO GRAPHIC DESIGNERS Co. Ltd

Creative Director & Copywriter

1994/07～ 1995/04

Creative Director & Copywriter, The Third Production Department, of TOKYO GRAPHIC DESIGNERS Co. Ltd. Plan sales promotion stratagems of HONDA Motor Co. Ltd and its associated companies, copywriting directing outside productions.

NIHON CREATE Co. Ltd

Creative Director & Copywriter

1993/08～ 1994/06

Freelance Creative Director & Copywriter

1992/01～ 1993/07

AD. BERRY Co. Ltd

Creative Director & Copywriter

1990/05～ 1991/12

TOKYO GRAPHIC DESIGNERS Co. Ltd

The Chief Copywriter

1989/03～ 1990/03

The Chief Copywriter of TOKYO GRAPHIC DESIGNERS Co. Ltd specialised for the General-purpose Products SP Section SP Department HONDA Motor Co. Ltd.

NAP Co. Ltd

Copywriter

1988/10～ 1989/02

Copywriter of NAP Co. Ltd for the agency, DAIICHI-KIKAKU.

NIPPON DESIGN CENTER Co. Ltd

Copywriter, TOYOPET Team Teratani Department Production Bureau

1987/09～ 1988/09

CSC Design Co. Ltd

Reporter

1986/03～ 1987/07

Reporter of CSC Design Co. Ltd for the monthly magazine of YAMAHA Recreation Co. Ltd.