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RomaBauso
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Creative writing
- Last Login : 2019-08-20
- Member Since : 2019-08-20
Career
Description
Quantrics
Team Leader
2018/08～ 2019/08
Responsibilities:
• Managed 15 agents with FCR, Sales, and Tool compliance as core metrics.
• Coached agents on performance driving behaviors
• Established good client rapport during escalations
• Improved agent call handling and customer delivery skills
