日本と海外をつなぐクラウドソーシング

VMware

Business Operations Analyst

2013/01～

Managing online eStore of VMware where it sells VMware softwares, subscriptions online. I manage upto 12 stores in different launguages and locales which includes US, MX, BR, JP, CN, AP, RU, UK, EU, DE, FR, ES.
Do the product deployment management, smoke testing, case management, payment integration, etc.

Please see my attached resume for more details

Yahoo

Web Engineer

2011/04～ 2013/01

> Worked as an Account Manager for Yahoo! Store Merchants.
> Resolve complex issues of Store owners related to design, product update/setup, etc.
> Support Merchants on Yahoo! eCommerce Platform as well as cross platforms.
> Help Merchants on CMS like Joomla to insall the platform with Store Tags.
> Help Merchants with general HTML, CSS edits.
> Help to Add, Edit, Remove products and attributes like pricing, quantity, etc from or to products catalog.
> Also work closely with the Merchants and developement team, technical support team to educate Merchant on how to get started, product feedback team.
> Provide suggestions to Merchants on how to promote the store and help them with the promotional tools.
> Help merchants to integrate Payment Processors, APIs, Real Time links, etc.