日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Customer Service Representative

2015/10～ 2019/05

• Receives inbound calls from insurance members.
• Offer great customer service and is knowledgeable with billing and claims.
• Resolves problems and ensure resolution in the same call
• Promoted for temporary team lead position after a year.
• Handled team for 2 open enrollment seasons.
• Performed admin tasks and produce numbers for the team.

Sycore Business Solutions

Outbound Sales Representative

2012/11～ 2015/02

• Outbound calls offering baby kinds of stuff.
• Upselling and appointment setting
• Troubleshoot technical issues and ensure resolution.
• Offer the best promo beneficial to members.