日本と海外をつなぐクラウドソーシング

Alorica Philippines

Quality Assurance Associate

2016/12～ 2019/03

Interpreting perfromance trends, identifying impacting behaviors executed by the agents on their calls, auditing and scoring their calls, and providing an analysis out of are my roles and responsibilities.

Alorica Philippines

Product Trainer

2019/03～ 2019/07

Training new hire employees on the account's product specifics, systems, and policies are my tasks.

Alorica Philippines

Customer Service Associate

2016/06～ 2016/12

Providing excellent customer experience to customers by taking care of their account, helping them out with their order details, and doing some basic troubleshooting are my tasks.

iQor

Customer Service Representative

2015/03～ 2015/05

Tracking order details for the customers and updating their account are my tasks.