日本と海外をつなぐクラウドソーシング

Teletech

Customer Service Representative

2018/03～ 2018/05

• Receives inbound calls from Verizon customers;
• Process payments and payment arrangement
• Activate customer’s account;
• Help customers over the phone in troubleshooting their modem, TV receiver and mobile phones
• Process refund and returns
• Explain billing concern and process billing disputes

Convergys Phils.

Customer Service Representative

2014/04～ 2017/01

• Receives inbound calls from Microsoft billing, Windows 10, Microsoft office and in app purchased customers
• Process payments
• Help customers over the phone in installing their softwares such as Windows 10 and Microsoft Office
• Process refund
• Explain billing concern and process billing disputes

iQor Philippines

Customer Service Representative

2017/07～ 2018/01

• Receives inbound calls from MetroPCS customers;
• Process payments and payment arrangement
• Activate customer’s phone account;
• Help customers over the phone in troubleshooting their mobile phones
• Process refund and returns
• Explain billing concern and process billing disputes

Teleperformance Phils.

Technical support representative

2017/02～ 2016/06

• Receives inbound calls from Epson North America customers
• Help customers over the phone in troubleshooting their printer issues.

Stream Global Phils.

Technical support representative

2013/11～ 2014/02

• Receives inbound chats from Microsoft Xbox
• Process payments
• Process refund
• Microsoft Account Recovery
• Help customers about Xbox hardware and Networking issues