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paperview01
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Data Entry
- Last Login : 2019-08-06
- Member Since : 2019-08-06
Career
Description
Teletech
Customer Service Representative
2018/03~ 2018/05
• Receives inbound calls from Verizon customers;
• Process payments and payment arrangement
• Activate customer’s account;
• Help customers over the phone in troubleshooting their modem, TV receiver and mobile phones
• Process refund and returns
• Explain billing concern and process billing disputes
Convergys Phils.
Customer Service Representative
2014/04~ 2017/01
• Receives inbound calls from Microsoft billing, Windows 10, Microsoft office and in app purchased customers
• Process payments
• Help customers over the phone in installing their softwares such as Windows 10 and Microsoft Office
• Process refund
• Explain billing concern and process billing disputes
iQor Philippines
Customer Service Representative
2017/07~ 2018/01
• Receives inbound calls from MetroPCS customers;
• Process payments and payment arrangement
• Activate customer’s phone account;
• Help customers over the phone in troubleshooting their mobile phones
• Process refund and returns
• Explain billing concern and process billing disputes
Teleperformance Phils.
Technical support representative
2017/02~ 2016/06
• Receives inbound calls from Epson North America customers
• Help customers over the phone in troubleshooting their printer issues.
Stream Global Phils.
Technical support representative
2013/11~ 2014/02
• Receives inbound chats from Microsoft Xbox
• Process payments
• Process refund
• Microsoft Account Recovery
• Help customers about Xbox hardware and Networking issues