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  • schedule Status:
    Available to work
  • Appraisal :
  • Job History(F) : 0 Results
  • Identified
  • Philippines
  • Favorites : 0 Results
Skills
Site Administration and Management
Site Update
Test and Debugging
Website Content
Review Writing
Editing and Amendment
Email Response Handling
Customer Service & Support
Web Search
Transcription
Questionnaire and Research
Data Entry
Data Screening
Data Gathering
Data Cleaning
Writing with Considering SEO
Writing and Posting FB Page
  • Last Login : 2019-07-06
  • Member Since : 2019-07-06

Career

Description

Trend Micro, Inc.

Cloud Security Engineer

2013/07~ 2017/05

Provided customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and provided the best solutions to product concerns. Experienced in promoting Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services. Took first-line support via different support channels – phone, email, and chat and ensured cases are logged in the CRM Tool. Used existing knowledgebase and contributed to improving solutions in resolving cases.

Proficient in troubleshooting computer issues, and advanced knowledge in malware handling, suspect file analysis and solving malware-related cases. Solved cased by Remote Assistance using LogMeIn remote support tool. Also active in User Acceptance Testing (UAT) as a part of an in-house testing team, completing test cases, reporting errors or issues found and submitting the necessary information to support the issues found like screenshots and logs. Experience in data mining: analyzing data gathered, drawing conclusions and giving recommendations.

Realpage Philippines Inc.

Implementations Analyst

2017/06~ 2018/04

Realpage Philippines Inc.

Quality Administrator I

2018/04~ 2019/03

Realpage Philippines Inc.

Quality Administrator II

2019/03~

Education

Description

De La Salle University - Dasmariñas

2007/06~ 2012/10

Bachelor of Science - BS
Electronics and Communications Engineering