日本と海外をつなぐクラウドソーシング

Trend Micro, Inc.

Cloud Security Engineer

2013/07～ 2017/05

Provided customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and provided the best solutions to product concerns. Experienced in promoting Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services. Took first-line support via different support channels – phone, email, and chat and ensured cases are logged in the CRM Tool. Used existing knowledgebase and contributed to improving solutions in resolving cases.

Proficient in troubleshooting computer issues, and advanced knowledge in malware handling, suspect file analysis and solving malware-related cases. Solved cased by Remote Assistance using LogMeIn remote support tool. Also active in User Acceptance Testing (UAT) as a part of an in-house testing team, completing test cases, reporting errors or issues found and submitting the necessary information to support the issues found like screenshots and logs. Experience in data mining: analyzing data gathered, drawing conclusions and giving recommendations.

Realpage Philippines Inc.

Implementations Analyst

2017/06～ 2018/04

Realpage Philippines Inc.

Quality Administrator I

2018/04～ 2019/03

Realpage Philippines Inc.

Quality Administrator II

2019/03～