日本と海外をつなぐクラウドソーシング

Primal Labs

Customer Email Support Agent

2012/04～ 2017/03

I have a 5 years experienced of being a virtual assistant/customer support. Along with assisting and responding to every customer's question, I also perform data entry, transcribing voicemails to text and as well as training new email support agents. I have experienced in Zendesk, Infusionsoft, Clickbank, and Scale as the CRM. I handle customer queries and complaints with care and in timely manner to maintain a high customer satisfaction.

I have also knowledge in back linking, tagging, product description writing and research. I am also willing and will be grateful to learn new task as I am flexible and quick to adapt changes. Most of all, I believe that being a good team player is my greatest asset as I know this is one of the main key in a company's success.

The Yorkshire Hotel

Guest Service Agent/ Receptionist

2015/04～ 2019/02

• I am responsible for the check in and check out of the guest.
• Welcomes the guest, answers phone calls. Make sure that their stay is pleasurable and try to solve their concern or meet
their demands.
• Book and recommends tours, excursions and restaurants according to their preference.
• Process billing/payments transactions.
• I always make friends and be helpful at all times with the guest.