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idyzapril
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Thailand
- Favorites : 0 Results
- Skills
- SMM - Social Media Marketing
- Market Research and Surveys
- Data Entry
- Data Screening
- Others
- English ⇔ Thai
- Proofreading/Native Check
- Web Research
- Last Login : 2021-03-11
- Member Since : 2019-06-13
Career
Description
Freelance
Business Consultant
2016/12~
Hospitality and Tourism Management and Development Consulting Service to clients (mostly hotel owners, travel agency owners and restaurant owners) to help them start-up, developing, or running pre-opening activities
Regus
Customer Service Representative
2014/12~ 2015/07
In this role, I provided a professional and friendly reception service to all clients and visitors. I have demonstrated problem-solving skill to deal with client or visitor issues, and selling skill to up sell and cross sell products and services. I developed IT skill to be able to troubleshoot basic IT and telecom technical issues. I was also promoted to be a coaching customer service representative for training new staffs.
The Piano Restaurant Group
Personal Assistant to Managing Director
2013/01~
I was responsible for administrative and secretarial support to Managing Director such as document controlling, Issuing Purchasing Order, Invoice, Tax receipt and Memorandum. As part of this role, I was asked to contribute marketing contents to promote the restaurant via social media. Moreover, I have developed leadership skill to manage the front office team with relevant training.
Novotel Suvarnabhumi Airport Hotel, Bangkok
Guest Service Agent
2012/08~ 2013/01
I was the first point of contact to all guests in the hotel. I managed the smooth and professional registration and payment process, and deal with guests complaints and enquiries. It was a busy role with a strong focus in customer services and ability to work well under pressure.
Lufthansa Services (Thailand) Ltd.
Passenger Service Agent
2012/04~ 2012/07
It was a contract-based role as handling passenger service agent for client airlines which are Bangkok Airways, Lufthansa German Airlines, and Austrian Airlines. The main duties focused in ensuring the safety operations, and product and service delivery in dynamic and high pressure work environment. Operations covered arrival and departure flight operations, as well as flight control document contribution.
Education
Description
Bournemouth University
2015/09~ 2016/09
MSc Tourism Management (Merit)
Studied Tourism Management and Managing Visitor Attractions, alongside Business Strategy and Finance, and Managing Organisation.
Developed my ability to demonstrate critical-thinking, research and analytical skill, as well as communication and teamwork skills from learning in an international environment.
Srinakharinwirot University
2007/06~ 2012/04
Bachelor of Arts (B.A.) - Ecotourism and Hospitality Management
Studied a board range of courses in Business Management, alongside the major Ecotourism and Hospitality Management courses.
Developed my ability to undertake self-managed studies, organizing time effectively to meet the deadline, and professional presentation skill.