日本と海外をつなぐクラウドソーシング

Freelance

Business Consultant

2016/12～

Hospitality and Tourism Management and Development Consulting Service to clients (mostly hotel owners, travel agency owners and restaurant owners) to help them start-up, developing, or running pre-opening activities

Regus

Customer Service Representative

2014/12～ 2015/07

In this role, I provided a professional and friendly reception service to all clients and visitors. I have demonstrated problem-solving skill to deal with client or visitor issues, and selling skill to up sell and cross sell products and services. I developed IT skill to be able to troubleshoot basic IT and telecom technical issues. I was also promoted to be a coaching customer service representative for training new staffs.

The Piano Restaurant Group

Personal Assistant to Managing Director

2013/01～

I was responsible for administrative and secretarial support to Managing Director such as document controlling, Issuing Purchasing Order, Invoice, Tax receipt and Memorandum. As part of this role, I was asked to contribute marketing contents to promote the restaurant via social media. Moreover, I have developed leadership skill to manage the front office team with relevant training.

Novotel Suvarnabhumi Airport Hotel, Bangkok

Guest Service Agent

2012/08～ 2013/01

I was the first point of contact to all guests in the hotel. I managed the smooth and professional registration and payment process, and deal with guests complaints and enquiries. It was a busy role with a strong focus in customer services and ability to work well under pressure.

Lufthansa Services (Thailand) Ltd.

Passenger Service Agent

2012/04～ 2012/07

It was a contract-based role as handling passenger service agent for client airlines which are Bangkok Airways, Lufthansa German Airlines, and Austrian Airlines. The main duties focused in ensuring the safety operations, and product and service delivery in dynamic and high pressure work environment. Operations covered arrival and departure flight operations, as well as flight control document contribution.