クラウドソーシング ワークシフト > フリーランスを探す > irisvillamin2013 > 学歴・職歴
irisvillamin2013
![](https://workshift-sol.com/files/usericon/ce04c8392b5a44f4accdb80e59f67f09.jpeg)
メッセージで相談する
-
受注可能
- 評価 :
- 受注実績 : 0件
- 本人確認済み
- フィリピン
- お気に入り : 0件
- スキル
- ロゴデザイン
- 写真撮影・写真投稿
- 最終ログイン : 2019-05-10
- 登録日 : 2019-05-10
職歴
詳細
Teledirect Telecommerce
Customer Support Specialists for Social Media
2018/10~ 2019/05
* Assist clients with direct technical or account-related questions.
* Handle complaints from users with regards to the service or product requests that are urgent.
* Escalate issues (or outages) that affect many users or raise a potential PR crisis.
* Responding to general references to the products relative to clients advertising experience.
* Educate clients about the process and policies for advertising.
* Guide clients through informative instructions relevant to the objective of their ads.
* Be updated with the current feature and products of the platform.
* Assist clients with general to complicated inquiries affecting their advertising experience.
* Be firm with the client's request that is beyond the policy and provides proper recommendations instead.
* Before ending the chat, always remind clients of the survey they will receive on their inbox right after.