日本と海外をつなぐクラウドソーシング

Teledirect Telecommerce

Customer Support Specialists for Social Media

2018/10～ 2019/05

* Assist clients with direct technical or account-related questions.
* Handle complaints from users with regards to the service or product requests that are urgent.
* Escalate issues (or outages) that affect many users or raise a potential PR crisis.
* Responding to general references to the products relative to clients advertising experience.
* Educate clients about the process and policies for advertising.
* Guide clients through informative instructions relevant to the objective of their ads.
* Be updated with the current feature and products of the platform.
* Assist clients with general to complicated inquiries affecting their advertising experience.
* Be firm with the client's request that is beyond the policy and provides proper recommendations instead.
* Before ending the chat, always remind clients of the survey they will receive on their inbox right after.