日本と海外をつなぐクラウドソーシング

Teleperformance

Customer Service Representative

2014/01～ 2016/02

assigned under inbound campaign on credit card services which helped me develop my skills in dealing with elite and VIP accounts

Sutherland Global

Customer Service Rpresentative

2016/01～

assigned to an international financial account

Telus International Philippines

Technical Support Representative

2016/08～ 2019/02

a tech support rep for the world's largest search engine account. I have also been assigned as OIC or subject matter expert during my stay with Telus. Been exposed to work directly with international and local bosses to answer some escalations and to consolidate processes. aside from that, i have also been exposed to some admin tasks such as data gathering using MS Excel and Google Spreadsheet and platform such as Salesforce. Knowledgeable about using software such as MS and GSuite. I also know some basic photo manipulation in Illustrator and Lightroom app.