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jnebria
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Telemarketing and Tel Sales
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Data Entry
- Data Gathering
- Data Cleaning
- Last Login : 2019-03-29
- Member Since : 2019-03-29
Career
Description
ePerformax Contact Centers and BPO
Performance Development Coach
2015/10～ 2019/02
Manages performance of a team consisting of 15-20 representatives to maximize performance and improvement focusing on Quality and Productivity metrics as imposed by clients through:
• Conducting coaching sessions to review agents' trends in performance and quality behaviors, root cause analysis to aid agents in the creation and implementation of SMART Action Plans.
• Coordinates with Performance Analysts to discuss agents' quality behaviors to reinforce and redirect.
• Partners with Team Leads in driving team performance through effective strategies and game plans.
