日本と海外をつなぐクラウドソーシング

Convergys

Team Leader

2019/02～ 2015/11

Leading a team of 15-20 people in achieving monthly passing performance by providing real-time feedback; coaching; action plans and conducting meeting and/or team building activities

Convergys

Subject Matter Expert

2015/10～ 2014/10

Providing support to Level 1 agents by answering direct questions and taking escalation calls while securing performance through individual phone time

Convergys

Customer Service Representative

2014/09～ 2014/01

Helping North American customers to buy and sell items online, providing details of their account status and understanding the in-and-out of their account funds

Sitel

Customer Service Representative

2013/12～ 2012/06

Assisting overseas customers with debit cards (VISA/MASTERCARD) in providing logical procedures in opening a financial account and resolve and/or document customer’s concern at a given period of time