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bambie0415
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Other Administration, Management, and Test
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Data Gathering
- Web Research
- Last Login : 2019-03-04
- Member Since : 2019-03-04
Career
Description
Convergys
Team Leader
2019/02～ 2015/11
Leading a team of 15-20 people in achieving monthly passing performance by providing real-time feedback; coaching; action plans and conducting meeting and/or team building activities
Convergys
Subject Matter Expert
2015/10～ 2014/10
Providing support to Level 1 agents by answering direct questions and taking escalation calls while securing performance through individual phone time
Convergys
Customer Service Representative
2014/09～ 2014/01
Helping North American customers to buy and sell items online, providing details of their account status and understanding the in-and-out of their account funds
Sitel
Customer Service Representative
2013/12～ 2012/06
Assisting overseas customers with debit cards (VISA/MASTERCARD) in providing logical procedures in opening a financial account and resolve and/or document customer’s concern at a given period of time
Education
Description
Cagayan State University
2012/04～ 2008/06
Bachelor of Secondary Education
Major in English
