日本と海外をつなぐクラウドソーシング

Islamic Development Bank

Data Management (Internship)

2014/02～ 2014/05

• I engaged with the country programs departments, sector departments and IT
department of the bank to undertake the following:
• Analysis of the Bank's portfolio projects in the 57 member countries and the cofinancing
partnerships with other development partners (World Bank-AfDB- ADBKuwait
Fund - Saudi Fund- AbuDhabi Fund-BADEA).
• Projects Database Development / by country and by sector.
• Special assignment to Develop application to follow up Bank Co- financing
operations with other development partners per: sector/ country/region-Asia -
Africa-Arab countries.
• The application was successfully developed and validated by The country programs
department CPD committee

Net Science

IT Support Coordinator

2014/10～ 2015/06

• Working closely with the ministry of labor to mainstream their conference call system in case of any uprising issues.
• System analysis and design for the company’s HR department websites (HR information system, Attendance, Recruitment).
• Assigned a special assignment with the CEO to develop a phone application for employee’ attendance and task reporting system.
• Reviews the business needs and requirements

Master

Designer (Internship)

2015/10～ 2015/12

• Developing an application for android and IOS for a telecommunication company with the objective to create an interface between the customers and the company that aims in increasing customer engagement.

Dallah El-Barakah Holding Group

Data Entry Specialist

2016/08～ 2016/11

• Special assignment to organize and re-arrange the archive system for the HR department with ultimate objective to generate accurate reports on files’ status.
• Organizing the employees’ files and complete the missing documents in each file.
• Updating and upgrading the archive system if any document is missing.
• Re-arrange the files in the archive room according to company’s group.

Mearsk Line

Customer Service Agent (Internship)

2018/10～ 2019/05

• Handle multiple systems such as: “GCSS” for tracking containers, “SAP” for financial queries, “Archim” for calculating free time on demurrage and “Agentview” and “Case Management”.
• Retrieve Arrival Notices and contact customers for current or incoming cargos.
• Manage the customers’ financial inquiries such as demurrage, local charges and shipment freight costs.
• Issue delivery orders and manage haulage transactions.
• Engage with customers on daily bases and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Receive and resolve all customers’ cases and ensure that their queries are answered.
• Engage customers in the daily process to increase customer satisfaction.