Crowdsourcing Workshift > Search Freelance > Ledel > CV
Ledel
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Email Response Handling
- Customer Service & Support
- Data Entry
- Last Login : 2019-02-23
- Member Since : 2019-02-23
Career
Description
Convergys Baguio
Customer Service Representative/Subject Matter Expert
2012/01～ 2019/01
eBay May 2013 – Oct 2018
CSR/Subject Matter Expert
• Answer/Resolve MM’s concern/complaints about listing and shipping their items on ebay site.
• Assist MM on how to set up sellers account.
• Explained ebay fee’s and how they can pay.
• Assist new teammate’s on how to help member’s on ebay (SME)
• Take escalated calls (SME)
• POC – handle transition teams
Directv Jan 2012 – May 2013
Customer Service Representattive
• Answering customer questions and resolving issues about directv cable programs.
• Assist MM about billing concerns (explain detailed invoice,process payment,reinstate programming).
• Process/help customers to upgrade/add cable programming.
Education
Description
University of the Cordilleras
2001/06～ 2005/05
University of the Cordilleras (BCF) Baguio City
Bachelor of Science in Business Administration
Major in Management
Graduated May 2005
