日本と海外をつなぐクラウドソーシング

Convergys Baguio

Customer Service Representative/Subject Matter Expert

2012/01～ 2019/01

eBay May 2013 – Oct 2018
CSR/Subject Matter Expert

• Answer/Resolve MM’s concern/complaints about listing and shipping their items on ebay site.
• Assist MM on how to set up sellers account.
• Explained ebay fee’s and how they can pay.
• Assist new teammate’s on how to help member’s on ebay (SME)
• Take escalated calls (SME)
• POC – handle transition teams


Directv Jan 2012 – May 2013
Customer Service Representattive

• Answering customer questions and resolving issues about directv cable programs.
• Assist MM about billing concerns (explain detailed invoice,process payment,reinstate programming).
• Process/help customers to upgrade/add cable programming.