日本と海外をつなぐクラウドソーシング

Bannerman

Customer Associate

2018/05～ 2019/04

• Appointment Setter
• Handling voice both inbound and outbound and chat support.
• Answers query from both client and security officers

Concentrix

Customer Service Associate

2007/11～ 2018/05

January 2009 – May 2018
Customer Service Associate (Bosley, Hair Restoration Company)
• Handled patient’s inquiries, complaints, and scheduling appointments.
• Respond to all patient’s inquiries in a timely manner.
• Handled medical call from patients that had Hair Transplant Procedure.
• Chat support, Inbound and Outbound calls.

November 2007 – January 2009
Customer Service Representative (Inbound – Monster Worldwide)
• Conveyed in reassuring manner step by step instructions to resolve technical issues to Monster website.
• Assisting jobseeker to create their resume online.
• Assisting employer on job posting and billing.

iTouchpointSoftech Private Ltd.

Customer Service Associate

2007/07～ 2007/09

• Handle a high call volume accurately, courteously, and efficiently by searching for national phone listings, addresses, area codes, etc.

SYKES (ICT MARKETING INC.)

Customer Service Representative

2006/03～ 2007/06

• Contributed to high productivity and majority of sales by providing comprehensive answers to client’s questions.
• Called on new and existing customers and sold various credit card packages.
• Invigorating sales experience also providing great customer service.