日本と海外をつなぐクラウドソーシング

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Customer Care Representative

2016/01～

 Find out the customer’s needs in relation to IT merchandise.
 Manage incoming calls, chats and emails.
 Attracting potential customers by answering product and service questions as well as suggesting information about other products and services offered by the company.
 Opening and maintaining customer accounts by recording necessary account information.
 Generate sales leads.
 Working with customers to identify any problems/challenges experienced and advising on the best solution.
 Maintaining customer records by updating account information when necessary.
 Resolving client’s problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
 Expediting the necessary corrections or adjustment for clients.
 Following up with the client to ensure client’s satisfaction.
 Preparing product or service reports by collecting and analyzing customer information.
 Install and configure computer hardware operating systems and applications.
 Set up new user accounts and profiles and deal with password issues.
 Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
 Responding in a timely manner to service issues and requests.
 Troubleshooting both hardwares and softwares.
 Ensure standard for quality customer service is met.