日本と海外をつなぐクラウドソーシング

Synnex Corporation - Concentrix

Cisco-Linksys Customer Service Representative - Inbound Team

2010/12～ 2011/07

Responsibilities:
> Phone support
> Case creation
> Front-line customer assistance for product replacement and product inquiries

Synnex Corporation - Concentrix

Cisco-Linksys Customer Service Representative - Outbound/Back Office Team

2011/01～ 2012/03

Responsibilities:
> Email support
> Callback support
> Back office shipping and handling for consumer products.
> Communicates with US shipping couriers ost packages claim and intercept requests.
> Data entry for product SKUs and back-orders.
> Processing Refund Requests

Synnex Corporation - Concentrix

Cisco-Linksys Customer Service Specialist – Outbound/Escalation Team

2012/01～

Responsibilities:
> Handles escalated/supervisory calls
> Email and back office support.

Synnex Corporation - Concentrix

Belkin-Linksys Customer Service Specialist –Executive Response Team

2013/01～ 2015/04

Responsibilities:
> Back Office Support and generates end of shift reports.
> Handles escalated cases and complaints forwarded from Social Media, Better Business Bureau and Office of the President.

JP Morgan Chase & Co.

Debit Card Fraud Prevention Analyst

2015/04～ 2018/12

Responsibilities:
> Phone support
> Case creation and documentation
> Prevent fraud and maintain safety by analyzing transactions for fraud review.
> Creating reports for possible fraud trend.

Freelance

Data Entry Specialist and Internet Research

2018/12～

Data entry admin and web researcher with 200+ hours experience which involves searching online for the best universities in the US for certain college degrees and made a database using Google Slides