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pauweepeewee
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- 最終ログイン : 2019-02-08
- 登録日 : 2019-02-08
職歴
詳細
Synnex Corporation - Concentrix
Cisco-Linksys Customer Service Representative - Inbound Team
2010/12~ 2011/07
Responsibilities:
> Phone support
> Case creation
> Front-line customer assistance for product replacement and product inquiries
Synnex Corporation - Concentrix
Cisco-Linksys Customer Service Representative - Outbound/Back Office Team
2011/01~ 2012/03
Responsibilities:
> Email support
> Callback support
> Back office shipping and handling for consumer products.
> Communicates with US shipping couriers ost packages claim and intercept requests.
> Data entry for product SKUs and back-orders.
> Processing Refund Requests
Synnex Corporation - Concentrix
Cisco-Linksys Customer Service Specialist – Outbound/Escalation Team
2012/01~
Responsibilities:
> Handles escalated/supervisory calls
> Email and back office support.
Synnex Corporation - Concentrix
Belkin-Linksys Customer Service Specialist –Executive Response Team
2013/01~ 2015/04
Responsibilities:
> Back Office Support and generates end of shift reports.
> Handles escalated cases and complaints forwarded from Social Media, Better Business Bureau and Office of the President.
JP Morgan Chase & Co.
Debit Card Fraud Prevention Analyst
2015/04~ 2018/12
Responsibilities:
> Phone support
> Case creation and documentation
> Prevent fraud and maintain safety by analyzing transactions for fraud review.
> Creating reports for possible fraud trend.
Freelance
Data Entry Specialist and Internet Research
2018/12~
Data entry admin and web researcher with 200+ hours experience which involves searching online for the best universities in the US for certain college degrees and made a database using Google Slides
学歴
詳細
Butuan Doctors' College
2005/06~ 2009/03
I studied Bachelor of Science in Nursing.