日本と海外をつなぐクラウドソーシング

NCLUB

English Teacher (ESL)

2017/01～ 2019/01

I taught the English language for Koreans. Most of them passed their TOEIC, TOEFL and OPIC.

iQor

Customer Service Representative

2016/12～ 2017/06

I was a customer service agent for a big telecommunication company based in the USA.
With this job, I have handled all kinds of customers. I attend their needs for their phone service.
I did technical support and all around customer service.

Arvato

Technical Support Representative

2016/01～ 2016/04

I worked as a technical support for all kinds of Microsoft Surface and books. I did troubleshooting and provided customer service made sure that the service I'm giving was satisfactory.

Startek

Subject Matter Expert

2013/09～ 2015/10

The campaigned I joined was Comcast which provides phone and internet services. I was a subject matter expert. All agents come to me for supervisor calls and I also handled a team for escalation that requires provider to provider contact. I did my agent's time keeping too to make sure that they will get paid correctly and on time.