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francisyuki
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Customer Service & Support
- Last Login : 2018-10-24
- Member Since : 2018-10-24
Career
Description
Support Ninja Inc
Customer Service Representative
2018/09～
answers questions, assists customer in account changes for their relay reward credit/ debit cards for Sunrise Banks N.A., St. Paul, MN 55103, USA
VXI Global Holdings Inc
Customer Service Representative
2018/05～ 2018/09
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and technical support for at&t ISM Platinum USA for their cellphone/mobile services, cable tv, internet and home phone services
Alorica
Customer Service Representative
2017/08～ 2018/02
answers questions, assists customer in account changes and basic troubleshooting for their cellphone service for T-Mobile Gen Care/ team of Experts USA phone/voice support
TaskUS
Team Leader
2017/02～ 2017/08
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and resolving issues with their packages and complaints for Hello Fresh UK chat and email team
Convergys
Team Support Specialist
2015/05～ 2016/02
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and technical support for cricket wireless a subsidiary of at&t USA for their phone/voice support
Startek
Customer Service Representative
2014/10～ 2015/05
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and technical support for at&t wireless corporate responsible users USA for their phone/voice support
iQor
Resolution Supervisor
2013/01～ 2014/10
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and technical support for Sprint Nextel USA for their phone/voice support
Cyber City Teleservices Inc
Subject Matter Expert, Escalations
2011/08～ 2013/01
assists customers and make account changes and answers all service and account related questions plus basic troubleshooting and technical support for at&t Uverse Blue (billing and sales) USA for their phone/voice support
Education
Description
Asian Institute of Science and Technology
2009/06～ 2011/04
Associate degree in computer science
Technical Education and Skills Development Association (TESDA)
2010/02～ 2010/04
Bookkeeping National Certificate Level III (NCIII)
