日本と海外をつなぐクラウドソーシング

Associated Motorways (Pvt) Limited

IT Support Englineer

2015/12～

Providing technical support in a 500+ user environment.
Answers, evaluates, and prioritizes incoming telephone, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Installing & Configuring Computer Hardware Operating System & Application.
Troubleshooting system & network problems.
Closed 95% of trouble tickets on the first call without escalation.