日本と海外をつなぐクラウドソーシング

FTL Communications Pty Ltd.

Virtual Assistant / Project Coordinator

2018/05～

Coordinate the projects delivery, resources and subcontractors. Provide timely, supportive and
high-quality service to contractors via phone and email correspondence. Scheduling of work for
in field contractors and follow up to collect updates and completed documents. Manage
escalation when required. Arrange access to sites for internal and external workforce. Provide
timely reporting of projects progress. Data entry, updating status and follow up on job orders.
Advise the Program Manager or Senior Project Manager on areas for improvement

Siteminder

Configuration Analyst

2017/08～ 2018/05

Setup and configure Clients (New and Existing) with the system that they have purchased. The
Configuration Analyst is responsible for ensuring the product is correctly implemented,
providing a high quality of customer service, and driving a high level of customer satisfaction.

Resonline

Help Desk Tier 1

2016/11～ 2017/08

Support Australian and New Zealand hotels and accommodation providers using Tourism
Holdings Australia solutions. Troubleshoot, Analyze and resolve technical issues. Gather
necessary data for issue replication, problem determinations for escalation. Diagnose and
resolve technical software issues involving mapping, billing, email queries, and such other task
as delegated by the Head Office. Provide periodic reports as instructed by head office, follow up
and make scheduled checking of tickets for clients where necessary.

Verizon Business ASIAPAC

Order Manager

2007/07～ 2016/11

The Order Manager is responsible for receiving new work and then verifies order data received
from Sales gathering additional internal Verizon Data and external customer provided data and
submitting the order processing. OM also coordinates with Network Delivery Team. Network
Engineers. Field OPS and in-country Telco's about the status of the order. Demonstrates
efficiency and prioritize Customers Escalations and assists in giving effective issue resolutions in
delivering the service. Also serves as a knowledge base for High Bandwidth types of orders such

as DS3, IP Ethernet, IP Dedicated, ADSL/BDSL. Specializes in Non-Core type of orders - VOIP,
IBV, CALL FORWARD, HOSTING RACK COLOCATION, TOLL FREE NUMBERING, WIRING etc.
Communication with customer begins during Order Verification Checklist phase and extends
through the provisioning phase until order completion such as: Conducts Confirmation Call,
Conducts Service Order Acknowledgement, Schedules Telco Facilities Install Date, Schedules
Telco Facilities Install Date Reminder, Circuit Ready Notification, Complete and Billable as the
final phase of the order.

Verizon Residential DSL

Technical Support

2006/04～ 2007/07

Respond quickly and effectively to requests received through the queue. Monitors tickets
assigned to the queue and process first-in first-out based on priority. Modify configurations,
utilities, software default settings, etc. for the end users. Install, test and configure new users
peripheral equipment and software. Report issues to the Service Desk for escalation. Assist
users in router and modem setup.

Cosmos Bottling Phils.

Assistant Sales Representative

2005/12～ 2006/04

Identifies target markets within designated geographical area. Qualifies/ascertains lists of
prospects from Company leads and other publications. Prospects potential customers via
aggressive phone sales. Obtains pertinent information concerning prospects. Enters new
customer data and other sales data for prospective customers into computer database.

ADEC Solutions, Inc.

Quality Assurance Specialist

2004/02～ 2005/11

Study and analyze client’s specification and requirements. Review the quality output of the file
based on the given project specifications. Responsible for developing specific quality procedures
based on the project’s output and accuracy requirements. Perform inspection and evaluation of
the files before delivery to client.

Intergrated Logistics Philippines

Operations Team Lead

1997/02～ 2001/02

Instruct and liaise with warehouses and forwarders to prepare and arrange the execution of the
shipment of goods while complying with the FIFO (First-In First-Out) process. Maintain a level
of disciplinary action that is fair, consistent and compliant with the Policy laid down in the Terms
and Conditions of Employment.