I worked with a Telco business for 9 years and my designation was with Australia and Japan customers. My responsibilities includes receiving new service orders and then verifies order data received from Sales gathering additional internal Data and external customer provided data and submitting the order for processing.
I've demonstrated efficiency and prioritize Customers Escalations and assist in giving effective issue resolutions in delivering the service. Communication with customer begins during Order Verification phase and extends through the provisioning phase until order completion such as: Conducts Confirmation Call, Conducts Service Order Acknowledgement, Schedules Install Date, Schedules Telco Facilities Install Date Reminder, Circuit Ready Notification, Complete and Billable as the final phase of the order.
With these skills that I've gained throughout the years, I am hoping I can be of part to your business and build a long term work relationship. Attached is my resume for further reference. Thanks in advance.