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Scarletmoon
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- HR/Payroll
- Email Response Handling
- Customer Service & Support
- Web Search
- Transcription
- Data Entry
- Last Login : 2018-09-03
- Member Since : 2018-08-31
Career
Description
Knitjoy Manufacturing Inc.
Human Resources Clerk
2005/09～ 2006/08
Duties and responsibilities:
• Process 201 files
• Update employees' directories and other personal information
Duties and responsibilities:
• Process 201 files
• Update employees' directories and other personal information
Bluebean Inc.
Inbound Customer Service Representative
2007/03～ 2008/03
Duties and responsibilities:
• Receive inbound calls to answer concerns and give updates
• Conducted outbound calls for follow ups
• Send emails and text messages for resolution and follow ups
• Track calls on a daily basis and create end of day reports
Transcom Worldwide Philippines
Phone and Email Customer Support
2008/03～ 2013/12
Email Support (2010 - 2013)
• Answer multiple billing and technical concerns from customers in a timely manner
• Classify complaint from non-complaint queries and escalate accordingly
• Send end of day reports to immediate supervisor
Phone Support (2008 - 2010)
• Provide excellent customer service through phone calls (Inbound)
• Process billing concerns and complaints
• Investigate the bills breakdown
• Send end of day reports to immediate supervisor
Tools used: Avaya, Cisco, Siebel CRM, RightNow
Global Learning Support
Study Coach
2014/06～ 2016/07
Duties and responsibilities:
• Contact students and schedule them three times a week depending on their availability through phone or Skype calls, email and SMS
• Offer online training related to students’ courses
• Work with an Australian trainer hand in hand
• Motivate students and encourage them to pursue their online training
• Database Management - update and monitor the database on a daily basis
• Appointment setting - book and schedule training sessions using MS Outlook.
Tools used: Skype; Salesforce CRM - database/ tracking; MS Outlook
Ayima
Email Outreach Specialist
2018/01～ 2018/06
Duties and Responsibilities:
• Generate leads, farm batches, review websites
• Negotiate with webmasters through email
• Build links for SEO purposes
Tools used: Trieste, Slack, Gdocs, Skype
Freelance
Transcriber
2017/05～ 2018/08
* I currently work here
Duties and responsibilities:
• Transcribe audio files (involves general, medical and legal transcription)
