日本と海外をつなぐクラウドソーシング

ALORICA

CUSTOMER SERVICE FOR MACY’S OMNI CHANNEL (ONLINE RETAIL)

2017/09～ 2018/01

Seasonal Account
- Customer Service
- Process orders and payments
- Tract Orders
- Update order details such as address
- Product Research

ALORICA

COLLECTION SPECIALIST MACY’S CREDIT OPERATIONS

2015/03～ 2015/09

- Customer Service
- Payment plan options
- Customer’s payment resources analysis
- Credit card and Client’s account inquiry
- Processing of customer’s payment to keep account current
- Processing of balance transfer offer

GENPACT PHILIPPINES

SEARS CREDIT SERVICES PROCESS ASSOCIATE /CSR

2013/07～ 2015/03

- Customer Service
- Product Inquiry
- Customer’s Account Update
- Processing of Customer’s Dispute Request
- Processing of customer’s payment and Balance Transfer Request
- Processing of balance transfer offer

GENPACT PHILIPPINES

SILVERLEAF RESORTS’ COLLECTIONS SPECIALIST

2013/07～ 2015/03

- Collections and Customer Service
- Payment plan options
- Customer’s payment resources analysis
- Timeshare and Client’s account inquiry
- Processing of customer’s payment to keep account current

TELETECH PHILIPPINES

DESKTOP SUPPORT / TSR and CSR / SALES

2008/03～ 2011/10

• DESKTOP SUPPORT / TSR and CSR / SALES
HP (Hewlett-Packard Account): May 9, 2011-October 13, 2011

• TECHNICAL SUPPORT REPRESENTATIVE
British Sky Broadband: March-June 2008