日本と海外をつなぐクラウドソーシング

Qualfon Philippines Incorporated

Customer Service Representative Tier III Supervisors Group -Executive Resolutions Department

2014/04～ 2018/04

 Manages incoming calls and customer service inquiries
 Opens and maintains customers’ records by updating and leaving notes
on the account for every call.
 Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; help the customer
real-time in resolving their issues and concerns.
 Caters escalation calls and acts as a supervisor/manager to address the
customers’ complaints, retain the customer, and provide them
resolution.
 Generating sales by introducing products and services that would be
beneficial to the customer.