日本と海外をつなぐクラウドソーシング

Telus International Philippines Inc

Floor Support for Transactional Records and Correspondence of Dell Financial Services

2015/04～ 2017/10

I was a floor support for Dell Financial Services Transactional Records and Correspondence Team. I handle 10-14 agents. As a team, we handle email and mail correspondence. We also process agent requested email confirmation cases. We are also responsible for updating account information such as address change, phone number, and email. My additional tasks as floor support are agent coaching, task delegation, proofreading and QA disputes.

Acquire Asia Pacific

Back-Office

2013/02～ 2015/01

We are responsible for taking in personal calls for certain clients and sending their messages as a text. We also send a request for call-trace activation for life-threatening and unwanted calls. I also have experience in Provisioning cases ie activation, cancellation, suspension etc. I also handle data consolidation for reporting purposes and attendance reports for payroll. I am also responsible for the team's system issue escalations. We also handle email correspondence.

WNS Global Services

Customer Service Associate

2012/04～ 2012/10

Responsible for taking in calls for Tmobile UK Prepaid Services and providing assistance in terms of inquiries, top-ups, promos, phones, gadgets and even providing basic troubleshooting.

KGB Philippines Inc

Operations Associate

2008/06～ 2010/03

Responsible for taking in calls for a UK Phone Directory Service, the 118-118. Also providing, train and movie times and a special service called Ask Us Anything where we provide answers to any questions and sending them as a text message.

Admerex Solutions Inc

Collections Specialist

2007/11～ 2008/05

Responsible for doing outbound calls and collecting debt in series of accounts.