日本と海外をつなぐクラウドソーシング

I was a floor support for Dell Financial Services Transactional Records and Correspondence Team. I handle 10-14 agents. As a team, we handle email and mail correspondence. We also process agent requested email confirmation cases. We are also responsible for updating account information such as address change, phone number, and email. My additional tasks as floor support are agent coaching, task delegation, proofreading and QA disputes.

I also have experience in Provisioning home phone, internet, wireless broadband and mobile phone. These include activation, suspension/unsuspension, cancellation, and add/remove add-ons. I have also worked on data entry ie customer information, account creation, contact information and email correspondence. I have also handled attendance report for payroll purposes.