日本と海外をつなぐクラウドソーシング

Xerox

Manager, Shared Capabilities

2016/07～ 2017/07

• Successfully transitioned 6 different operational processes which resulted in 15 new team members hired and 5 different positions opened in GT site (Managed Services Helpdesk, XPS Contracting, Coverage Analysis, Lead Generation and Reporting Analysis).
• Key contributor to a LEO-US GT Organizational Operational excellence and productivity driving initiative at Xerox (Created a scorecard to be used by all Managers to review hours worked, Schedule Adherence, Attendance, Vacation Planning... which then got replicated throughout the whole LEO-US GT Organization).
• Facilitated and created training material for new team members and also fellow Managers (How to contact Managed Services Help Desk, How to properly acquire and provide information to generate XPS Contracting).
• Automation of current processes
• Implementation and improvement of KPIs (Revenue Generation Plan for our Short Term Rental Department)
• Provided detailed monthly departmental reports and updates to senior management.
• Provided a high level of product and leadership support to representatives and clients.
• Extensive knowledge on Xerox solutions and pricing

Xerox

Manager, Sales Administration

2014/11～ 2016/07

• Successfully managed and monitored the activities of 16 team members (For which a scorecard had to be created, which then was replicated with all the Managers and the Sales Administration Department)
• Facilitated and created training material for new team members and also fellow Managers (Induction training and all training material for all tools, processes and products for the Virtual Sales Administrators)
• Automation of current processes (Generated widely used trackers for equipment, which resulted in VSAs saving 30% of hours of work throughout the day)
• Implementation and improvement of KPIs (Worked directly with Senior Management on the Bonus Plan for VSAs, which resulted in having standardized KPIs)
• Provided detailed monthly departmental reports and updates to senior management
• Provided a high level of product and leadership support to representatives and clients
• Extensive knowledge on Xerox solutions and pricing
• Customer loyalty improvement by communicating with them and obtain their feedback and act on it to improve satisfaction (Setting up recurrent meetings with the different Client Managers to listen to their feedback on their VSAs was key to accomplish this improvement)

Xerox

Virtual Sales Administration

2013/10～ 2014/11

• Extensive knowledge on Xerox solutions and pricing.
• Outbound calls to customers to research their needs and provide the best available solution.
• Proposals creation
• Process new orders, third party quotes, removals, cancellations, ViaXerox Moves
• Manage order tracking
• Attended QBR and MBR meetings to provide support to sales team
• Internal tools proficiency (EMP, IMP1, Way Cool Tool, Valuequix…)
• Solutions proposals to sales teams based on constraints and availability of equipment

Telus

Multilingual Operations Team Manager

2011/02～ 2013/10

• Extensive knowledge on Xerox solutions and pricing.
• Outbound calls to customers to research their needs and provide the best available solution.
• Proposals creation
• Process new orders, third party quotes, removals, cancellations, ViaXerox Moves
• Manage order tracking
• Attended QBR and MBR meetings to provide support to sales team
• Internal tools proficiency (EMP, IMP1, Way Cool Tool, Valuequix…)
• Solutions proposals to sales teams based on constraints and availability of equipment