日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Customer Service Representative

2008/08～ 2010/02

Worked as a CSR in one of the Philippines leading BPO companies (Sutherland Global Service Philippines www.suth.com)

CSR Responsibilities:

* Take in calls and provide best customer care assistance for simple to complicated issues regarding their Online Bill Pay Accounts.
* Proper documentation of calls taken and solved.

Awards and Achievements:
- Perfect Attendance Award
- 3-Time Top Performer in Voice Quality
- Tenured Agent with Best Voice CSAT
- Top Female Associate in Sutherland Global Services - Clark
- Best Voice Associate
- Most Improved Voice Associate
- Quality Prime Performer
- Blue Ribbon Award (Award given to associates having outstanding Voice Quality award)

Sutherland Global Services

Quality Assurance Analyst

2010/03～ 2010/09

QA Responsibilities:

* Assure quality of calls
* Agent coaching
* Data analysis and reporting
* Develop activities that can further enhance call quality of agents