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komika33
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- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Website Content
- Article and Text Writing
- Blog Writing
- Other Writing
- Last Login : 2016-06-04
- Member Since : 2014-10-25
Career
Description
Sutherland Global Services
Customer Service Representative
2008/08～ 2010/02
Worked as a CSR in one of the Philippines leading BPO companies (Sutherland Global Service Philippines www.suth.com)
CSR Responsibilities:
* Take in calls and provide best customer care assistance for simple to complicated issues regarding their Online Bill Pay Accounts.
* Proper documentation of calls taken and solved.
Awards and Achievements:
- Perfect Attendance Award
- 3-Time Top Performer in Voice Quality
- Tenured Agent with Best Voice CSAT
- Top Female Associate in Sutherland Global Services - Clark
- Best Voice Associate
- Most Improved Voice Associate
- Quality Prime Performer
- Blue Ribbon Award (Award given to associates having outstanding Voice Quality award)
Sutherland Global Services
Quality Assurance Analyst
2010/03～ 2010/09
QA Responsibilities:
* Assure quality of calls
* Agent coaching
* Data analysis and reporting
* Develop activities that can further enhance call quality of agents
Education
Description
Holy Angel University
2004/06～ 2008/04
Bachelors, Nursing
Studied a 4-year nursing course as well as hospital duties. Took professional examination and passed.
Achievements:
- Dean's Lister
- APS Scholar
