日本と海外をつなぐクラウドソーシング

Chennai American Support Association

Commissary Manager

2017/12～ 2018/02

• Maintain Commissary in Consulate General of The USA (Chennai) – On Schedule and Adequately Stocked
• Interface with USC members, responding to queries and resolving complaints
• Maintain a clean, safe, appealing and orderly Commissary/ Storage space.
• Interface with local vendors (for snacks, beverages, lunch and food deliveries).
• Used Quickbooks to reconcile accounts with Banking transaction.

Maxesol Technologies Pvt Ltd

Marketing Lead

2013/10～ 2017/12

 Collaborated internally with risk management, operations, credit & legal to meet compliance protocols and maximize clients' experience.
 Trained existing staff, hired additional business development executives and managed staff to increase productivity and effectiveness.
 Responsible for originating new business via cold calls, referrals, cross-selling, networking and trade

Streams Inc (Streams Software Solutions, Bangalore)

HR Recruiter

2014/07～ 2017/03

• Managed full cycle recruiting process to meet the various staffing goals across all levels.
• Followed the best recruiting practices, forecasted and developed plans for key staffing initiative.
• Assisted with the creation of marketing materials, presentations, and social media communication to support recruitment efforts.
• Rapidly targeted, identified, sourced, and presented the most talented candidates for the job requirement.

Dell International Services

Escalation Management

2003/01～ 2012/11

 Play a pivotal role in providing technical support and ensuring prompt resolution of escalations thereby improving the overall Net Promoter Score for Dell
 Deftly identify the root cause of escalations and engage with internal teams for corrective and preventive actions
 Publish customized reports for internal stakeholders thereby making the activity relevant and doable
 Provide seamless support to reduce escalations and improve customer experience
 Coach and mentor team members to enhance technical skills and ensure personal development
 Received Silver Award for ‘Help a Customer’ Initiative