日本と海外をつなぐクラウドソーシング

Teleperformance Bacolod

Supervisor

2007/05～ 2013/10

 Manage the performance of 15-18 teammates and ensure client specified targets are achieved through constant monitoring; coaching and ensuring morale is at an optimum level.
 Conduct root cause analysis during one on one coaching to identify what drives a teammate’s behavior and formulate a sound action plan.
 Sending scorecard disputes and working with different departments to guarantee 0% discrepancy on teammate’s compensation and incentive.
 Collaborate with co-supervisors and exchange best practices to ensure targets are met as a site.
 Proactively initiate team building activities to further enhance camaraderie amongst colleagues.

JPMorgan Chase

Telephone Banker

2013/11～ 2015/03

 Provides personalized customer service to exceed clients time and quality expectations
 Promptly and accurately responds to client requests and inquiries, including the administration of all rewards and fees.
 Meet goals set by the company, direct support and that of the team.

Teleperformance IT Park - Cebu

Supervisor / Team Lead

2015/04～ 2017/01

 Manage the performance of 15-18 teammates and ensure client specified targets are achieved through constant monitoring; coaching and ensuring morale is at an optimum level.
 Conduct root cause analysis during one on one coaching to identify what drives a teammate’s behavior and formulate a sound action plan.
 Sending scorecard disputes and working with different departments to guarantee 0% discrepancy on teammate’s compensation and incentive.
 Collaborate with co-supervisors and exchange best practices to ensure targets are met as a site.
 Proactively initiate team building activities to further enhance camaraderie amongst colleagues.