日本と海外をつなぐクラウドソーシング

Viaburst Inc.

Content Writer

2015/01～ 2017/12

N.B.

FULL RESUME LINK: https://docs.google.com/document/d/1D0IE0iYNaDNv4zoK1qooYcax14PilhnG10oI9Cex81k/edit?usp=sharing


- Responsible for keyword searching
- Responsible for creating articles based on the keyword
- Proofread the article draft and ensure SEO standard
- Submit articles to online folder destination
- Research topics for curation

Vodafone NZ (Teleperformance)

Customer Service Representative

2014/11～ 2015/04

---On-Account (Post-pay) Billing Department---

>Assist customers on their billing queries and disputes
>Assist customers on their plan queries and transfer
>Assist customers on handset device queries
>Performs soft-selling of post-pay products.
>Perform necessary usage details investigation for refund process
>Facilitate transfer of call to different departments
>Maintain account reports/note for every changes in an account

-- Prepay Department--

>Answer queries from customer regarding their prepay accounts
>Assist customers on basic technical phone issues
>Facilitate transfer of calls to different department in relevance to customers’ need
>Performs soft-selling of prepay products