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junelas
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- 最終ログイン : 2018-02-10
- 登録日 : 2018-02-10
職歴
詳細
Viaburst Inc.
Content Writer
2015/01~ 2017/12
N.B.
FULL RESUME LINK: https://docs.google.com/document/d/1D0IE0iYNaDNv4zoK1qooYcax14PilhnG10oI9Cex81k/edit?usp=sharing
- Responsible for keyword searching
- Responsible for creating articles based on the keyword
- Proofread the article draft and ensure SEO standard
- Submit articles to online folder destination
- Research topics for curation
Vodafone NZ (Teleperformance)
Customer Service Representative
2014/11~ 2015/04
---On-Account (Post-pay) Billing Department---
>Assist customers on their billing queries and disputes
>Assist customers on their plan queries and transfer
>Assist customers on handset device queries
>Performs soft-selling of post-pay products.
>Perform necessary usage details investigation for refund process
>Facilitate transfer of call to different departments
>Maintain account reports/note for every changes in an account
-- Prepay Department--
>Answer queries from customer regarding their prepay accounts
>Assist customers on basic technical phone issues
>Facilitate transfer of calls to different department in relevance to customers’ need
>Performs soft-selling of prepay products
学歴
詳細
St. Francis Xavier College Seminary
2008/06~ 2012/03
I am a graduate of AB Philosophy minor in English Literature.