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ckmm2804
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- Job History(F) : 0 Results
- Malaysia
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- Skills
- Japanese ⇔ English
- Japanese ⇔ Chinese
- Japanese ⇔ Other Asian Languages
- English ⇔ Chinese
- Last Login : 2019-10-21
- Member Since : 2018-01-23
Career
Description
Aegis BPO Sdn Bhd
Quality Analyst
2015/03～
• Analyse call recordings (English, Malay, Mandarin, Cantonese) made by call agents to deliver excellent services to customers.
• Coach and brief call agents on aspects to be improved and ensure their quality of customer service.
• Discuss with client as to ensure client’s standards of customer services are met and satisfied.
• Hand-in weekly and monthly report to management and also client as to monitor and keep them up-to-date over the performance of agents.
Nu Skin (Malaysia) Sdn Bhd
Product Trainer cum Nutritionist
2013/03～ 2013/09
• Provide product training to distributors as to educate them about the benefits of products.
• Perform customer service, handle walk-in/email/phone call enquiries regarding products and nutrition counseling.
• Provide health talk and public speaking during events.
• Handle refund/exchange of products when customer deemed necessary.
Education
Description
UCSI University
2009/01～ 2012/10
- Graduated with a degree in B. Sc. (Hons) Food Science and Nutrition
- Final year project title: Assessment of Microbiological Quality of Vegetables from Retail Outlets Targeting Vibrio Parahaemolyticus
- Studied chemical relations, reactions and properties of food and human body
- Studied nutritional value of various foods and how it affects the health
Institute of Science and Management
2006/01～ 2007/07
- Pre-university institute
- Graduated in Upper 6 Science Stream in Cambridge 'A' Levels Exams
