日本と海外をつなぐクラウドソーシング

Balsam Brands

Social Media and Reputation Management Specialist

2015/01～

- Provide support to the manager in supervising the team to ensure that all tasks, deliverables and targets are met.

- Monitoring online reviews outside of brand, including the Better Business Bureau, Yelp, Complaints Board and others

- Improving and keeping a high brand online reputation rating

CHOXI.COM INC

Social Media and Online Reputation Manager

2012/11～ 2015/08

- Manages and monitors Social Media accounts such as Facebook, Twitter, Instagram and Youtube.

- Monitors performance of agents to ensure that quality customer service thru various social media accounts, email and online chat is given

- Handles complex customer complaints such as Better Business Bureau (BBB), Attorney General, Federal Trade Commission

DISTRIBUTED WEBSITE CORPORATION

Account Manager

2012/02～ 2012/07

- Provide quality online customer support to institutional clients all over the U.S.

- Ensure that new and existing clients are satisfied with the program they purchased

NCR SINGAPORE PTE LTD

Incident Management Officer

2010/11～ 2011/03

- Allocates work order to field engineers to ensure service level agreement with corporate clients are met

- Liaise with other departments and third party contractors to ensure clients’ operations are not compromised