日本と海外をつなぐクラウドソーシング

Globe Telecom Inc

Credit and Collection Analyst

2016/03～ 2017/07

• Account reconciliation. Handles and resolves high level customer complaints which lead to customer satisfaction and settlement of accounts.
• Strengthen and sustain the monthly and year-to-date collection efficiency and bad debt ratio targets.
• Support the business revenue growth and drive credit strategies of the company.
• Define Credit parameters such as follow-up actions per account category or segment, together with the timeline for each action.
• Monitor delinquent accounts through Credit Management System and treat them based on the end-to-end bill follow-up cycle and parameters, ensuring that defined timeline is strictly followed. Timely disconnection of delinquent accounts
• Safeguard account receivables and simultaneously provide opportunity to review credit limit of good-paying accounts.
• Reports generation - ageing report, provides historical analysis of account

BAYAN TELECOMMUNICATIONS INC.

Collection Specialist (Small Business Account)

2014/01～ 2016/02

• Account management
• Manages collection of subscribers' account receivables
• Timely reconnection of qualified accounts
• Timely disconnection of delinquent accounts
• Handles account reconciliation
• Reports generation – Ageing report, provides historical analysis of account

BAYAN TELECOMMUNICATIONS INC.

Universal Customer Service Representative (frontline)

2007/10～ 2014/01

• Receives payments and posts payment accurately.
• Handles and resolves customer's complaints; resolves dispute about billings and other contested charges
• Provides frontline services that includes but not limited to applications, inquiries and sales to current and prospective clients
• Effectively handles after-sales support to customers made through face-to-face interactions, phone, fax, email and other online communications
• Ensures that processes are implemented efficiently
• Builds productive relationships with customers
• Provides necessary report

BAYAN TELECOMMUNICATIONS INC.

Data Encoder

2004/09～ 2007/10

• Handles and encodes nationwide application for data services.
• Encodes subscriber’s details and information in the system.