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judettemasangkay
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- 最終ログイン : 2017-11-23
- 登録日 : 2017-11-23
職歴
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Globe Telecom Inc
Credit and Collection Analyst
2016/03~ 2017/07
• Account reconciliation. Handles and resolves high level customer complaints which lead to customer satisfaction and settlement of accounts.
• Strengthen and sustain the monthly and year-to-date collection efficiency and bad debt ratio targets.
• Support the business revenue growth and drive credit strategies of the company.
• Define Credit parameters such as follow-up actions per account category or segment, together with the timeline for each action.
• Monitor delinquent accounts through Credit Management System and treat them based on the end-to-end bill follow-up cycle and parameters, ensuring that defined timeline is strictly followed. Timely disconnection of delinquent accounts
• Safeguard account receivables and simultaneously provide opportunity to review credit limit of good-paying accounts.
• Reports generation - ageing report, provides historical analysis of account
BAYAN TELECOMMUNICATIONS INC.
Collection Specialist (Small Business Account)
2014/01~ 2016/02
• Account management
• Manages collection of subscribers' account receivables
• Timely reconnection of qualified accounts
• Timely disconnection of delinquent accounts
• Handles account reconciliation
• Reports generation – Ageing report, provides historical analysis of account
BAYAN TELECOMMUNICATIONS INC.
Universal Customer Service Representative (frontline)
2007/10~ 2014/01
• Receives payments and posts payment accurately.
• Handles and resolves customer's complaints; resolves dispute about billings and other contested charges
• Provides frontline services that includes but not limited to applications, inquiries and sales to current and prospective clients
• Effectively handles after-sales support to customers made through face-to-face interactions, phone, fax, email and other online communications
• Ensures that processes are implemented efficiently
• Builds productive relationships with customers
• Provides necessary report
BAYAN TELECOMMUNICATIONS INC.
Data Encoder
2004/09~ 2007/10
• Handles and encodes nationwide application for data services.
• Encodes subscriber’s details and information in the system.