日本と海外をつなぐクラウドソーシング

West Contact Services

Data Services Manager

2010/10～ 2012/11

I was assigned as a Data Services Manager for AT&T US for 2 years handling Order processing (from ordering to installation until service activation) and customer relations. Working as a Data Services Manager, I was assigned to receive, process and make sure that Orders are completed successfully at a timely manner. Our Client is AT&T (a US based Telecommunication company). After 3 months on the job, I was transferred to a more delicate department as a Billing Validation Specialist. As a Billing Validation Specialist, my responsibilities includes; Making sure that the customers are billed the right amount inclusive of their area's promotional package; Send out appropriate billing statements; Closely monitor changes in the customer's billing packages and enter or attach the correct promotional code. After a Year on the job I was assigned as the SME (Subject Matter Expert) of my Team and helped in the Training and Coaching of new hires.